Client:

Major Bank

Client’s Challenges:

In July 2023, a major Bank faced an urgent situation when their long-term legal partner, Leadpoint, ceased operations. This sudden closure posed a significant risk to major bank’s mortgage processing and loan settlements, necessitating an immediate solution to prevent service disruption.

Green Mortgage Lawyers Solution:

GML stepped in promptly to bridge the gap. Our team initiated discussions with major bank on a Tuesday, swiftly set up mortgage precedents, and ensured the seamless continuation of services by the end of the week.

Our Implementation:

1. Initial Discussions: Began urgent consultations with major Banks on a Tuesday to understand their immediate needs and challenges.
   
2. Precedent Setup: Quickly established the necessary mortgage precedents to align with the major’s bank operational standards.
   
3. File Collection: By Thursday, our team had collected all inflight files from the previous legal partner to ensure no loan processes were left incomplete.
   
4. Loan Settlement and Document Issuance: By Friday, we had successfully settled outstanding loans and commenced issuing new loan documents, ensuring uninterrupted service for major customers.

The Results:

• Rapid Transition: Achieved a seamless transition from the previous legal partner to Gadens Brisbane within four days.
  
• Continuous Service: Ensured there was no interruption in loan settlements or the issuance of new loan documents, maintaining service continuity for major Bank.
  
• Customer Satisfaction: major’s customers experienced no delays or disruptions, preserving their trust and satisfaction with the bank’s services.
  
• Operational Stability: Enabled major Bank to maintain its operational stability despite the unexpected closure of their long-term legal partner.

Conclusion:

GML’s rapid response and efficient handling of the major Bank transition following the Leadpoint closure highlight our commitment to client support and operational excellence. By swiftly setting up mortgage precedents, collecting inflight files, and ensuring timely loan settlements and document issuance, we provided major bank with the stability and continuity needed during a critical period. This case study underscores our ability to manage urgent transitions effectively, ensuring that our clients continue to deliver exceptional service to their customers.