think differently. expect more.
Scaling Success: Significant Projects
Case Study
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Case Study 1: March 2024
GML Partners with Leading Bank to Navigate Mortgage Lending Demands
Client: Leading Bank
Challenge: The bank faced fluctuating mortgage lending demands and needed a solution to upscale or downscale operations seamlessly in response to market shifts. They required a partner with the agility to adapt quickly, maintain high service standards, and exceed borrower expectations.
Solution: Green Mortgage Lawyers stepped in with its proven track record of scaling operations effectively. Leveraging our advanced technology and robust offshoring business model, we provided the bank with instant flexibility to adjust volumes as needed. This ensured uninterrupted, high-quality service regardless of market demands.
Case Study 2: March 2014
Swift Transition and Seamless Service for a Major Bank
Client: Major Bank
Challenge: With only 48 hours’ notice, Green Mortgage Lawyers was tasked with taking over the Queensland retail mortgage lending account for a major bank. The challenge was to ensure a seamless transition, maintain continuity in service, and uphold customer satisfaction despite the abrupt change.
Solution: Green Mortgage Lawyers rapidly mobilised a specialised team to handle the transition. Our immediate actions included visiting the previous managing offices to collect all in-progress files for new loans and discharges. We swiftly established mortgage precedents to ensure a smooth continuation of operations.
Case Study 3: April 2020
Emergency Residential Lending Support to Leading Bank During Early Covid-19 Pandemic.
Client: Leading Bank
Challenge: As the Covid19 pandemic began to unfold, Major banks faced a critical disruption in its offshore processing capabilities. The sudden loss of this vital function threatened to derail the bank’s residential lending operations, putting thousands of home loans at risk. Westpac Challenge: In April 2020, as the Covid-19 pandemic began to unfold, Westpac faced a critical disruption in its offshore processing capabilities. The sudden loss of this vital function threatened to derail the bank’s residential lending operations, putting thousands of home loans at risk.
Solution: Craig Green and his Mortgage lending legal team stepped in to offer immediate emergency support. Within just 72 hours, our team set up the necessary precedents and began producing Major bank branded home loan documents, ensuring continuity in the bank’s lending services.
Case Study 4: July 2023
Urgent Support for Major Bank After Leadpoint Closure
Client: Major Bank
Challenge: Major Bank faced an urgent situation when their long-term legal partner, Leadpoint, ceased operations. This sudden closure posed a significant risk to major’s bank mortgage processing and loan settlements, necessitating an immediate solution to prevent service disruption.
Solution: Craig Green and his Mortgage lending legal team stepped in promptly to bridge the gap. Our team initiated discussions with major bank on a Tuesday, swiftly set up mortgage precedents, and ensured the seamless continuation of services by the end of the week.
Case Study 5: July 2023
Seamless Continuity: GML Steps in When Long-Term Lawyers Cease Operations
Client: Major Bank
Challenge: When the long-term legal partner of a prominent financial institution ceased operations abruptly, the institution faced a critical gap in their mortgage processing capabilities. This unexpected closure threatened to disrupt loan settlements and document issuance, requiring an immediate and effective solution.
Solution: Craig Green and his mortgage lending legal team was approached to provide urgent support. Our team acted swiftly to ensure the financial institution’s operations continued smoothly, without any delays or interruptions.
We Feel Proud of Our Values at
Green Mortgage Lawyers
INNOVATION
Settled all loans on time with no disruption to customer experience
FLEXIBILITY
Emergency residential lending support, within a mere 72 hours.
SCALE INSTANTLY
Instantly handling 850 to 1300 new loans and discharges monthly
Capacity To Upscale With The Changing Needs Of ING
GML boasts a successful track record of upscaling operations to meet and exceed lender service standards and borrower expectations. Our capability to adapt swiftly and effectively to changing market needs sets us apart. We offer ING instant flexibility to scale volumes up or down as required, ensuring seamless operations aligned with market demands.
This efficiency is underpinned by our cutting-edge technology and reinforced by our robust offshoring business model, ready to support ING’s current business loan volumes or increased volumes instantly. Our unique offshoring approach in mortgage lending services, developed over seven years, sets a new benchmark in the industry.
