Green Mortgage Lawyers (white background)

think differently. expect more.

Scaling Success: Significant Projects
Case Study

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40 Years of
Excellence

Capacity to upscale with the changing needs of ING:

GML boasts a successful track record of upscaling operations to meet
and exceed lender service standards and borrower expectations.
Our capability to adapt swiftly and effectively to changing market
needs sets us apart. We offer ING instant flexibility to scale volumes
up or down as required, ensuring seamless operations aligned with
market demands.
This efficiency is underpinned by our cutting-edge technology and
reinforced by our robust offshoring business model, ready to support
ING’s current business loan volumes or increased volumes instantly. Our
unique offshoring approach in mortgage lending services,

#1 Choice in Retail Banking Services

Secure, Automated, Green

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Customer Centric Solutions

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Enabling Growth

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Case Study 1: March 2014

Swift Transition and Seamless Service for a Major Bank

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With just 48 hours’ notice, GML was tasked with taking over the Queensland retail account for a major bank.
 

Our team swiftly mobilised, visiting the previous managing offices to collect in-progress files for new loans and discharges. We promptly set up mortgage precedents and ensured all loans were settled on time, maintaining an uninterrupted and smooth customer experience.

Case Study 2: November 2018

Swift Transition and Seamless Service for a Major Bank

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With just 48 hours’ notice, GML was tasked with taking over the Queensland retail account for a major bank.


Our team swiftly mobilised, visiting the previous managing offices to collect in-progress files for new loans and discharges. We promptly set up mortgage precedents and ensured all loans were settled on time, maintaining an uninterrupted and smooth customer experience.

Case Study 3: April 2020

Rapid Response: GML Supports a Major Bank During Crisis

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Amid the early days of Covid, a major bank encountered a significant loss of offshore processing capability.
 

In response, GML extended a helping hand, offering emergency residential lending support. Within a mere 72 hours, we established precedents and initiated the production of branded home loan documents for approximately 1500 loans monthly, sustaining this support for several months

Case Study 4: July 2023

Seamless Continuity: GML Steps in When Long-Term Lawyers Cease Operations

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When the long-term lawyers for a financial institution ceased operations, GML Brisbane was approached to urgently fill the gap.
 
Our swift response began with initial discussions on a Tuesday, followed by the setup of mortgage precedents.
 

By Thursday, we had collected in-flight files, and by Friday, we had successfully settled loans and commenced issuing new loan documents, ensuring continuity without delay.


We Feel Proud of Our Values at
Green Mortgage Lawyers

Value

Streamlining the mortgage journey, making it faster, easier, and more efficient.

Commitment

Streamlining the mortgage journey, making it faster, easier, and more efficient.

Service

Streamlining the mortgage journey, making it faster, easier, and more efficient.

Capacity To Upscale With The Changing Needs Of ING

GML boasts a successful track record of upscaling operations to meet and exceed lender service  standards and borrower expectations. Our capability to adapt swiftly and effectively to changing  market needs sets us apart. We offer ING instant flexibility to scale volumes up or down as required,  ensuring seamless operations aligned with market demands. 

This efficiency is underpinned by our  cutting-edge technology and reinforced by our robust offshoring business model, ready to support ING’s current business loan volumes or increased volumes instantly. Our unique offshoring approach  in mortgage lending services, developed over seven years, sets a new benchmark in the industry.

Significant Projects

Scaling Success

March 2014

Transitioning ING retail account after Michael Sing Lawyers closure:

With 48 hours notice from  ING and Gadens Sydney,  Gadens Brisbane was asked  to take over the Qld ING retail account. 

We attended  the Michael Sing offices, collected inflight files for new  loans and discharges,  set up mortgage precedents  and settled all loans on time  with no disruption to customer experience.

November 2018

Take over ING Residential Lending in Victoria and Tasmania

Gadens Melbourne’s decision to withdraw from  residential lending prompted  Gadens Brisbane to take over ING lending  work in Victoria and Tasmania. 

From 1 November  2018, Gadens Brisbane initiated a 3-month staged takeover of the  business, handling 850 to  1300 new loans and more  discharges monthly. Despite the scale, the transition was  smoothly executed,  minimising disruptions to the customer experience.

April 2020

The Westpac Covid Emergency

During the early days of  Covid, Westpac faced a  significant loss of offshore processing capability.

In  response, Gadens Brisbane extended a helping hand,  offering emergency  residential lending support.  Within a mere 72 hours, we  established precedents and initiated the production of  Westpac- branded home  loan documents for approximately 1500 loans  monthly, sustaining this  support for several months.

July 2023

The bcu Bank Leadpoint closure

When the long-term lawyers for bcu ceased operations,  Gadens Brisbane was  approached to urgently fill  the gap. 

Our swift response  began with initial  discussions on a Tuesday,  followed by the setup of  mortgage precedents. 

By  Thursday, we had collected  inflight files, and by Friday,  we had successfully settled  loans and commenced  issuing new loan  documents, ensuring continuity for bcu without delay.

INNOVATION

Settled all loans on time with no disruption to customer experience

FLEXIBILITY

Emergency residential lending support, within a mere 72 hours.

SCALE INSTANTLY

Instantly handling 850 to 1300 new loans and discharges monthly

Client Testimonials

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